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Shipping & Delivery

Pricing

All prices are quoted in Australian Dollars. All prices are correct at the time of online publication. Prices are subject to change without notice. We reserve the right to correct any printing errors. All items are presented in good faith to be available at the time of ordering. Online prices may vary from in-store prices. We do not assume responsibility for any applied customs or taxes.

Delivery

a. Domestic
Once your item has shipped, you will receive a Shipment Notification email with carrier and tracking information.

b. International
International orders are shipped via Australia Post and will be delivered by local post or its affiliates. When your order ships from our warehouse, we will send you a Shipment Notification email including your tracking number. 

How Much Does Delivery Cost?

Delivery charges for your order will be calculated and displayed at checkout. Delivery costs are determined based on the shipping method and the dimensions of the parcel for your product as quoted by the Australia Post module, usually fixed at $9.45 for small orders.

Other shipping methods we use include letter stamps (untracked), prepaid envelopes, prepaid satchels as well as the e-Parcel services.

To determine the applicable shipping rate for items in your Cart:

  1. Select “Checkout” or “Buy It Now”
  2. Select or add your shipping address
  3. Select your preferred shipping method and select “Continue to Payment Method”
  4. Select your preferred payment method and select “Pay Now”

The total shipping and handling cost will be listed under Order Summary.

How Long Would It Take?

Orders typically take 1-3 business days to process and will be dispatched no more than 10 days after ordering. At times where an item is a special request, something we do not normally stock or is one that is out of stock at the publisher or supplier, it may take two to five weeks to arrive from overseas.

Dispatch times may vary according to availability. Any representations made regarding delivery times are estimates only and are subject to delays resulting from postal delays or force majeure for which we are not responsible.  Please note that during major sales events (such as Back to School Sale, EoF Sale and Christmas Sale) we may take an extra day or two to prepare your order. This includes both Click and Collect orders and deliveries.

Your order may be fulfilled from multiple locations at different times depending on stock availability. You won’t be charged any more for delivery in this instance.

Customs, Duties, & Taxes

We do not assume responsibility for any applied customs or taxes. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

In-store Pickups

Some items have the option for an in-store pickup. Once your order is completed and has been processed, you will receive a confirmation email to inform you that your order is ready to be picked up.

Please wait until your receive a collection confirmation SMS and/or email before you head to our store. You are always welcome to contact us to inquire about your order status.

Out-of-Stock Products

If an item is temporarily out of stock, you will be contacted and informed of the expected delivery date.

Exchanges, Returns & Refunds

If you wish to return or exchange an item(s), please refer to our Returns Policy page to find out more.