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Returns Policy

We are grateful for the pleasure of serving you and meeting your music supply needs, more importantly, we want you to love your purchase Our online Returns Policy includes the rights you have under the Australian Consumer Law.

If you are not satisfied with the product(s) purchased online, for any reason, you must contact Crescendo Music to obtain a returns authorisation within seven (7) days of the receipt of your order. All products must be returned to Crescendo Music.

Change of Mind

You may request for an exchange as long as the product(s) is returned in a saleable condition with original proof of purchase. If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return or exchange. Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.
  • By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.

Our store team members will assess the item (in-store and online returns) to determine whether an exchange will be offered in accordance with our Returns Policy. Delivery and gift wrapping costs are non-refundable for change of mind returns.

We recognise that the option to return an unwanted item is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Crescendo Music may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.

Faulty Product(s)

You are entitled to a replacement or refund for a major failure. 

Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the goods or service has a major failure, you may reject the good or service and seek a refund (the refund will be provided using your original payment method), exchange or repair or you may keep the item and seek compensation for any drop in value.

If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

We pack every parcel with care to ensure it arrives at its destination in the same condition it leaves our warehouse. Unfortunately we cannot bear responsibility for the duty and care of our freight partners. Tracking (where available) and delivery concerns should be directed to the appropriate freight company.

If the product was damaged during shipment, please include photos of the damaged shipment packaging and damaged product.

A refund or exchange will be issued after the product(s) is received at Crescendo Music and is deemed faulty if it is broken, damaged or has a manufacturing fault. All returned products must contain the original contents of the shipment, including product packaging / box, accessories, manuals and any other related documentation. We accept no responsibility for any loss or damage occurred during the transport of the return. 

Where an item is damaged through misuse, neglect or abnormal use, we will not provide a refund, exchange or repair.