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FAQs

I WANT MORE INFORMATION ABOUT A PRODUCT I FOUND ON YOUR WEBSITE. WHO DO I CONTACT?
Most of the products offered on our website are in stock at Crescendo Music. Please send us an email or contact us at 08 9330 1719 during regular business hours for the quickest reply.

HOW DO I PURCHASE PRODUCTS FROM CRESCENDO MUSIC?
Our website offers a secure way to purchase our products. You can purchase multiple products in the same transaction and use a credit card through our SSL encrypted shopping cart to pay! We accept Visa, MasterCard and PayPal.

CAN I PICK UP ONLINE ORDERS IN-STORE?
Yes! We offer in-store pickup for purchases from our website. A few things to keep in mind:

  • All in-store pickup orders are charged the appropriate sales tax. We do not accept PayPal as a tender for in-store pickup transactions.
  • You will be notified via email once your item is available for pickup. Please wait for this email before visiting the store.
  • For security reasons, you will need to bring the following with you to complete your in-store pickup:
    • The credit card you used to purchase the product
    • Valid driver's licence
    • The collection notification email from us
  • To protect our customers, we will ask you to sign an Online Order Pickup document and verify your signature with the signature on your ID and credit card. Your security is our #1 priority!

DO YOU ACCEPT PAYPAL FOR PURCHASES?
Yes.

DOES CRESCENDO MUSIC SELL NEW PRODUCTS OR ACCESSORIES ONLINE?
Yes we do! All the products we offer in store as well as on the website are brand new unless stated otherwise. We carry reliable brands such as Casio, Takamine, Katoh, ORION, Batista, Kala and many more.

HOW MUCH DOES IT COST TO SHIP MY ORDER?
Once a product is added to your shopping cart, you will then be able to view the shipping cost. Our shipping policy can be found here.

I WANT TO BUY YOUR PRODUCT BUT I DO NOT LIVE IN AUSTRALIA. HOW CAN I BUY FROM YOU?
We deliver worldwide via Australia Post. The delivery costs are determined based on the shipping method and the dimensions of the parcel for your product as quoted by the Australia Post module. Please feel free to send us an email should you have any queries on the freight quoted.

HOW DO I TAKE CARE OF MY INSTRUMENT?

  • String instruments

    Ensure the instrument is not exposed to the elements
    Changes in temperature are the great enemy of string instruments as the wood is susceptible to cracks. Always leave your instrument in a temperature-controlled space.

    Clean your instrument regularly
    The body of the instrument should be polished with a soft cloth to avoid dust and rosin build-up. Rosin dust contains chemicals which will damage your instrument if not removed periodically. Always use a specialised polish for string instruments; do not use furniture polish.

    Clean the rosin dust from the strings regularly, as a build-up can cause scratchy bowing. Clean strings vibrate better and last longer. Rosin build-up on the bow can be gently wiped off with a soft cloth.

    Handle with care
    Always hold the instrument firmly by the neck. Do not leave it standing up. When holding the bow without playing or when carrying it, make sure it is held frog-end-down and tip uppermost to avoid damage if dropped. Another frequent cause of accidents is closing the case with the shoulder rest still attached to the instrument.

    Strings and bows
    If you have been playing on the same strings for some time, they could be responsible for the dull tone of your instrument. Covered strings will wear with use, leading to uneven intonation. Keep a spare set on strings in your case.

    If the bow is not in good condition, it can affect your playing. Make sure the bow is always slackened off when not in use to preserve its flexibility and longevity. The bow hair should be in good condition. If too many bow hairs have broken, it may need rehairing or you could buy a replacement bow.

    Buy a stand
    Do not leave your instrument lying around. The most common cause of damage to an instrument is when it accidentally falls over. Invest in a stand if you do not want to store the instrument in a case when you are not playing.

    Invest in a case
    Always keep the instrument in its case when it is not being played. A good case is water- and airtight, and will protect both the instrument and the bow.

  • Woodwind instruments

    Flute
    1. Clean your hands
    Do not eat or drink before practice and make sure your hands are clean and dry before handling your flute.

    2. Assembling your flute
    Hold the head joint with your left hand just below the lip plate, place your right hand on the receiver and gently slide the two together. To put on the foot joint, hold down the C and C# keys and gently push together whilst holding the receiver in your other hand. Disassemble the three parts of your flute with a twisting action and by holding each part between your fingertips and palms.

    3. Storage
    Do not leave your flute lying on the floor after or during practice. It is safer to use a flute stand to avoid accidental damage.

    4. Cleaning your flute
    a. Inside
    i. Moisture is the greatest enemy of flutes so you need to dry the flute out after playing. Moisture may cause the pads to swell and lose their seal. The head joint’s tuning cork will eventually shrink and leak air, and fail to keep its correct position inside the tube.
    ii. Take a lint-free cloth and thread it through a flute cleaning rod. Wrap the cloth around the tip and insert through all sections of the flute separately. Twist the cleaning rod and withdraw when all moisture has been absorbed.
    b. Outside
    i. Clean the outside of the flute with a special cloth designed for wiping fingerprints, grease and dirt. Use the cloth to clean the joints and the surface of the keys themselves. Do not use the same cloth to clean the inside and outside of the instrument. Do not use metal polish of any kind. Do not apply pressure on the keys or other delicate parts. A little sound from opening and closing keypads is normal.

    5. Servicing
    As a general rule, have your flute serviced by a trained technician once a year.

    Clarinet
    When you buy or play a new clarinet, there are several items that will help you keep it in good condition. By keeping a clarinet clean and dry, it will always be ready for perfect playing and will cause less frustration. It is a good idea to have the clarinet serviced by a qualified technician on an annual basis.

    - Cork grease is essential to allow easy assembly of each section and provides a good air seal.
    - A pull-through cleaner allows you to remove any moisture from the inside of the clarinet to prevent decay.
    - A mouthpiece swab will help keep the inside bore of the mouthpiece clean, allowing easy passage of air when playing.
    - A mouthpiece cushion provides your top teeth with a more comfortable resting place and takes away annoying vibrations.
    - A thumb rest cushion makes playing a lot more comfortable and prevents sore thumbs.
    - Key oil will lubricate the metal-on-metal movement of all the key-work.
    - Bore oil for wooden clarinets will prevent the wood from drying out and cracking.

    Recorder
    - A good quality plastic recorder is easier to keep clean than a wooden recorder.
    - Regular washing with warm soapy water followed by a thorough rinsing will keep the recorder hygienic.
    - Plastic recorders should be wiped thoroughly with a recorder mop after playing.

  • Brass instruments

    Trumpet
    When you start playing the trumpet, regular maintenance will help you keep it in good condition. Cleaning the trumpet can be quick and easy, and if done regularly, should avoid problems which could result in a costly repair bill. The two most important factors to remember when caring for your trumpet are cleanliness and regular lubrication.

    - Clean the mouthpiece at least once a week with warm water and a mouthpiece brush. This will help keep the inside bore of the mouthpiece clean and allow easy passage of air.
    - The valves should be removed in sequence and dried using a lint-free cloth, ensuring that no moisture remains. When replacing a valve, rotate it until it clicks into position. A valve brush allows you to remove any debris from the valve chamber.
    - A flexible trumpet snake brush cleans out the inside parts of the trumpet that cannot be seen.
    - Valve oil is essential to lubricate the metal-on-metal movement of the valves.
    - Slide grease is important in preventing the three slides on a trumpet from seizing up. It also allows easy tuning.
    - When you have finished playing, loosen the valve caps by half a turn. This avoids trapped moisture from causing corrosion in the screw threads. If the mouthpiece gets stuck inside the trumpet, do not panic and do not try to remove it yourself. Music shops like Crescendo Music have a special gadget for safe removal of the mouthpiece.

  • Guitar

    When you've spent your hard-earned money on a guitar, you're going to want to learn something about guitar maintenance. The better you are at keeping your guitar as good as new, the better it will sound and play. The whole process of cleaning and polishing, and bringing an instrument back to its former glory can really be quite a satisfying experience! Here's how to get your guitar looking great – your playing might even improve too.

    Storage
    Guitars are prone to damage when they're not being played. Storing the guitar on a stand will keep it safely cradled and ready to be picked up and played at any time. Carrying the guitar in a case or bag will further protect it from accidental damage.

    Cleaning the fretboard
    It's easier to clean the fretboard when you're changing strings. Wipe down with a lint-free cloth and then spray with lemon oil or something similar. Use a clean cloth to wipe away the dirt.

    Cleaning the strings
    Use a string cleaner specifically for this job.

    Polishing
    First, remove the dust with a lint-free cloth. Then, apply guitar polish.

    Avoiding weather damage
    Changes in temperature and humidity can be an enemy of guitars, capable of affecting the sound, construction and appearance. If you expose your guitar to climate conditions that you yourself would be uncomfortable in, chances are that the guitar won't enjoy it either. Sudden changes in temperature will cause guitar stress.

    - Never leave your guitar in a car during summer as the build-up of heat can exceed 50°C.
    - Avoid storing the guitar near a heater or air conditioner.
    - Do not leave your guitar exposed to direct sunlight for an extended period of time.
    - Do not hang guitars on exterior walls in extreme temperatures.
    - Store the guitar in a moderate environment of 50% humidity. A dry climate produces tones that are hard and dry. When relative humidity exceeds 60%, the wood may begin to expand.

DO YOU OFFER TUNING AND REPAIR SERVICES?
Yes, we tune and repair most musical instruments, including violins, clarinets, guitars, flutes, saxophones, trumpets and cellos. Ready to schedule a tuning? Make an appointment with us here.

HOW OFTEN DO INSTRUMENTS NEED A SERVICE?
Musical instruments need regular servicing about once a year in order to keep them playing well. Depending on the amount of practice and use, this could increase to once every 6 months.

HOW MUCH DOES IT COST TO GET A REPAIR ESTIMATE FOR MY INSTRUMENT?
Please contact us for a free assessment and quotation.

HOW LONG WILL IT TAKE TO REPAIR MY INSTRUMENT?
We aim to get you playing again as quickly as possible, but you should allow about a week as the turnaround timeframe. Small emergency repairs can often be done straight away on the spot. Replacing a violin string, for example, can often be done within minutes.

HOW DO I RETURN A PRODUCT THAT I PURCHASED?
Please read our Return Policy here.

I WANT TO WORK AT YOUR STORE. HOW DO I APPLY FOR AN OPEN POSITION?
For all general enquiries relating to job openings and career opportunities, please contact us at 08 9330 1719 or send us an email with your resume at info@crescendomusic.com.au.