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🎵 WA FREE DELIVERY ABOVE $120* | INTERSTATE FLAT RATE DELIVERY FEE | LEARN MORE
🎵 WA FREE DELIVERY ABOVE $120* | INTERSTATE FLAT RATE DELIVERY FEE | LEARN MORE

FAQs

I WANT MORE INFORMATION ABOUT A PRODUCT I FOUND ON YOUR WEBSITE. WHO DO I CONTACT?
Most of the products offered on our website are in stock at Crescendo Music. Please send us an email info@crescendomusic.com.au or contact us at 1300 000 383 during regular business hours for the quickest reply.

HOW DO I PURCHASE PRODUCTS FROM CRESCENDO MUSIC?
Our website offers a secure way to purchase our products. You can purchase multiple products in the same transaction and use a credit card through our SSL encrypted shopping cart to pay! We accept Visa, MasterCard, PayPal and direct bank transfer.

CAN I PICK UP ONLINE ORDERS IN-STORE?
Yes! We offer FREE in-store pickup for purchases from our website. A few things to keep in mind:

  • All in-store pickup orders are charged the appropriate sales tax. We do not accept PayPal as a tender for in-store pickup transactions.
  • You will be notified via email once your item is available for pickup. Please wait for this email before visiting the store.
  • For security reasons, you will need to bring the following with you to complete your in-store pickup:
    • The order receipt and/or collection notification email from us 
    • The credit card you used to purchase the product
    • Valid driver's licence
  • To protect our customers, we will ask you to sign an Online Order Pickup document and verify your signature with the signature on your ID and credit card. Your security is our #1 priority!

DO YOU ACCEPT PAYPAL FOR PURCHASES?
Yes. We also offer the PayPal pay-in-4 payment option, available at Checkout.

DOES CRESCENDO MUSIC SELL NEW PRODUCTS OR ACCESSORIES ONLINE?
Yes we do! All the products we offer in store as well as on the website are brand new unless stated otherwise. 

HOW MUCH DOES IT COST TO SHIP MY ORDER?
Once a product is added to your shopping cart, you will then be able to view the shipping cost. Our shipping policy can be found here.

I WOULD LIKE TO PURCHASE ONLINE BUT I DO NOT LIVE IN AUSTRALIA. HOW CAN I ORDER FROM YOU?
We deliver worldwide via Australia Post. The delivery costs are determined based on the shipping method and the dimensions of the parcel for your product as quoted by the Australia Post module. Please feel free to send us an email should you have any queries on the freight quoted.

HOW DO I LOOK AFTER MY INSTRUMENT?
Read our blog on instrument care here.

DO YOU OFFER TUNING AND REPAIR SERVICES?
Yes, we tune and repair most musical instruments, including violins, clarinets, guitars, flutes, saxophones, trumpets and cellos. Ready to schedule a tuning? Make an appointment with us here.

HOW OFTEN DO INSTRUMENTS NEED A SERVICE?
Musical instruments need regular servicing about once a year in order to keep them playing well. Depending on the amount of practice and use, this could increase to once every 6 months.

HOW MUCH DOES IT COST TO GET A REPAIR ESTIMATE FOR MY INSTRUMENT?
Please contact us for a free assessment and quotation.

HOW LONG WILL IT TAKE TO REPAIR MY INSTRUMENT?
We aim to get you playing again as quickly as possible. Generally, short repairs will take us 1-2 days but you should allow about a week as the turnaround timeframe. Small emergency repairs can often be done straight away on the spot. Replacing a violin string, for example, can often be done within minutes.

HOW DO I RETURN A PRODUCT THAT I PURCHASED?
Please read our Return Policy here.

I WANT TO WORK AT YOUR STORE. HOW DO I APPLY FOR AN OPEN POSITION?
For all general enquiries relating to job openings and career opportunities, please contact us at 1300 000 383 or send us an email with your resume at info@crescendomusic.com.au.