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Academy Terms & Conditions

This information describes the conditions under which you will attend the Crescendo Academy, including what happens when a lesson is missed or cancelled, or if you wish to cancel your enrolment. If you do not agree to any of the conditions, please inform us in writing at least seven (7) days before your first lesson. By attending a lesson, you signify your consent to these terms and conditions.

A printed copy of these conditions is also available at the academy.

Enrolment and Fee Payment

New students will be subject to a one-time, non-refundable enrolment fee of $20.00 inc GST.

The term's lesson fee can be paid with the following payment methods:

  •  Online bank transfer to Crescendo Music (Australia) Pty Ltd
    • Bank Westpac • BSB : 036 069 • A/C NO 617388
    • Cash Payment
    • Card Payment (will incur a 1.5% merchant fee)

    Enrolment Confirmation: To secure a spot for the upcoming term, all students must confirm their enrolment and pay the required fees by the specified deadline. Your enrolment will only be considered complete once the payment is received in full.

    • Students who have not made the full payment by the specified deadline will risk losing their reserved spot in the academy.
    • Late payment will be subject to a $20 re-enrolment fee

    To secure their place, students must complete the payment process and acknowledge their commitment to attend lessons for the entire duration of the term. Once the enrolment is complete and the payment is made, the student is bound to fulfil the term's schedule, and no refunds or credits will be issued for lessons missed or canceled during the term (refer to attendance policy).

    1. Payment Terms
    One-on-One Music Lessons are charged as follows:
    • Option 1: Full-term rate (usually 10 weeks) - Payment must be made in full by the specified deadline.
    • Option 2: Half-term rate* (5 weeks) - Payment for weeks 1-5 must be made by the specified deadline. Payment for weeks 6-10 must be made before the lesson in week 5.
    *An administration fee of $20.00 applies to each half-term payment and must be paid in full before the first specified deadline.

    Group Music Courses
    Crescendo Ukulele Course, Crescendo Little Mozarts Course, Music Theory Course

    These courses follow a structured format over a set number of weeks. Full payment is necessary prior to the course's commencement, by the specified deadline.

    2. Music instruments and accessories, music books, theory books and other lesson materials, competitions, concert tickets / registration, examination registration fees are not included in tuition and will be invoiced separately. You will receive invoice for books or any of the above mentioned musical activities. This invoice needs to be paid within 24 hours after receiving the invoice. 

    3. Enrolment priority will be granted to existing students. However, if you fail to re-enrol within the designated period, we cannot guarantee your current lesson time slot. It is crucial to note that we cannot accommodate missed emails for any reason - please ensure to regularly check both your email inbox and spam folder during this period to stay updated. You can expect to receive each new term's invoice during the re-enrolment period, which typically occurs 5-6 weeks before the start of the new term.

    At this time you should let us know (in writing) if you intend to re-enrol or not so that we can make the place available to the next waiting student. Please ensure that a written cancellation is given to the academy a full five weeks prior to the start of the term. This allows sufficient time to allocate the spot to another student and avoids disruption to the teaching schedule.

    4. Mid-term enrolments are billed on a pro rata basis and will need an immediate payment to reserve the agreed lesson time.

    5. Tuition fee (whether paid with the options of full or half term rate) and the teacher’s schedule reservations are for the entire term, no refund is given should a student decides to withdraw before the term ends. 

    6. Music lessons during the term holidays may be requested, though depending on the teacher’s availability. Fees remain at the same rate as the normal term lessons and are payable at the start of each session.

    Attendance Policy

    1. Please attend lessons regularly, according to the allocated lesson time.

    2. Crescendo Academy is consistently expanding because we have a dedicated team of music teachers. To respect the teaching schedule of our panel of teachers, replacement lessons are not guaranteed if a student misses a lesson. The teacher's time, the student's time during the lesson, and the non-student time outside the academy spent preparing for each lesson are all valuable to the teacher.

    One-on-One Music Lessons
    Rescheduling of lessons can only be managed directly by the student / parent through our dedicated lesson booking portal. It is not our music coordinator's responsibility to manage your lesson schedule throughout the term.

    • If you need to cancel a scheduled lesson due to illness, we kindly request that you notify our music coordinator via email or through the student portal, at least 8 hours prior to the scheduled lesson. Additionally, please ensure to provide a medical certificate within 36 hours from the date of absence by emailing Absences because of illness without a doctor’s certificate will be forfeited.
    • If you need to reschedule a lesson for reasons other than illness, please ensure to reschedule through the portal at least one week before the intended absence for the system to approve a valid make-up credit for you.
    There will be no more than two (2) reschedules per term, further lessons missed by the student will be forfeited and still charged for.
    • Replacement lesson(s) missed will not be further replaced.
    • Unused make-up credit(s) expire at the end of each term and cannot be claimed or credited from the next invoice. You are responsible for scheduling your make-up lesson through the portal when you find an available time slot that suits you.

    Group Music Courses
    The course fee you pay reserves your place in the program, and therefore, no refund or credit of fees can be granted for missed sessions. As the course is structured over a fixed number of weeks, make-up lessons cannot be accommodated due to the program's continuity.

    • However, if you anticipate an absence and provide at least two weeks' notice, we may be able to arrange alternative class times during the same week at a similar stage of the course, subject to availability and class size considerations

    3. We do not offer refunds if you change your mind, go on holiday, return to work, or are unable to attend your sessions. When you make a term booking, we reserve your place for the entire term. We must honour our instrumental music teachers' time committed to our music academy during the term.

    4. Every enrolment is billed in blocks of ten lessons / according to the course's duration. If your lesson happens to fall on a public holiday, that particular lesson will not be billed for.

    5. If you are late to your lesson the time cannot be redeemed as the teacher is unable to make-up that time for you, the lesson will need to finish on time.

    6. If your teacher is absent, we will endeavour to have a relief teacher to cover your lesson for that period otherwise will schedule a make-up lesson with your own instrumental music tutor within the same teaching term.

    This policy is to help us run the music academy properly with consideration for all our students and teachers. We aim to ensure a streamlined and consistent learning experience for all our students while maintaining fairness in the allocation of lesson slots, and most importantly, to respect our music teachers' time dedicated to the lesson slots students have enrolled in for the term. 

    Thank you for your cooperation in adhering to these guidelines.