This information outlines the terms and conditions under which you will attend Crescendo Academy, including policies regarding missed or cancelled lessons and enrolment cancellations. If you do not agree with any of these conditions, please notify us in writing at least seven (7) days prior to your first lesson. Attendance at a lesson constitutes acceptance of these terms and conditions.

A printed copy of these conditions is also available at the academy and upon request.

Enrolment and Fee Payment

The term's lesson fee can be paid with the following payment methods:

• Online bank transfer to Crescendo Music (Australia) Pty Ltd
     • Bank Westpac
     • BSB : 036 069
     • A/C NO 617388
• Card Payment including EFTPOS, Debit and Credit Cards will incur a 1% merchant fee
• Cash Payment

Enrolment Confirmation: To secure a spot for the upcoming term, all students must confirm their enrolment and pay the required fees by the specified deadline. Your enrolment will only be considered complete once the payment is received in full.

     • Students who have not made the full payment by the specified deadline will risk losing their reserved spot in the academy.
     • Late payment will be subject to a $20.00 re-enrolment fee

To secure their place, students must complete the payment process and acknowledge their commitment to attend lessons for the entire duration of the term. Once the enrolment is complete and the payment is made, the student is bound to fulfil the term's schedule, and no refunds or credits will be issued for lessons missed or canceled during the term (refer to attendance policy).

1. Payment Terms
One-on-One Music Lessons are charged as follows:
• Option 1: Full-term rate (usually 10 weeks) - Payment must be made in full by the specified deadline.
• Option 2: Half-term rate* (5 weeks) - Payment for weeks 1-5 must be made by the specified deadline. Payment for weeks 6-10 must be made before the lesson in week 5.
*An administration fee of $25.00 applies to each half-term payment and must be paid in full before the first specified deadline.

2. Music instruments and accessories, music books, theory books and other lesson materials, competitions, concert tickets / registration, examination registration fees are not included in tuition and will be invoiced separately. 

3. Enrolment priority will be granted to existing students. However, if you fail to re-enrol within the designated period, we cannot guarantee your current lesson time slot. It is crucial to note that we cannot accommodate missed emails for any reason - please ensure to regularly check both your email inbox and spam folder during this period to stay updated. You can expect to receive each new term's invoice during the re-enrolment period, which typically occurs 4-6 weeks before the start of the new term.

At this time you should let us know (in writing) if you intend to re-enrol or not so that we can make the place available to the next waiting student. Please ensure that a written cancellation is given to the academy a full 4 weeks prior to the start of the term. This allows sufficient time to allocate the spot to another student and avoids disruption to the teaching schedule. 

7. Mid-term enrolments are billed on a pro rata basis and will need an immediate payment to reserve the agreed lesson time. 

8. Tuition fee (whether paid with the options of full or half term rate) and the teacher’s schedule reservations are for the entire term, no refund is given should a student decides to withdraw before the term ends. 

9. Music lessons during the term holidays may be requested, though depending on the teacher’s availability. Fees remain at the same rate as the normal term lessons and are payable at the start of each session.

Media and Privacy Policy

At Crescendo Academy, we take the privacy and security of our students and teachers seriously. From time to time, the academy may share short videos and photographs showcasing student progress and performances on our official Instagram and Facebook pages. To maintain consistency and safeguard privacy, our teachers are not permitted to post directly on their personal social media accounts. However, they may share or repost content from the academy’s official channels. In all posts, only students' first names will be mentioned to ensure their privacy is respected.

Attendance Policy

Please attend lessons regularly, according to the allocated lesson time. Crescendo Academy is consistently expanding because we have a dedicated team of music teachers. To respect the teaching schedule of our panel of teachers, replacement lessons are not guaranteed if a student misses a lesson. The teacher's time, the student's time during the lesson, and the non-student time outside the academy spent preparing for each lesson are all valuable to the teacher. 

Lesson Cancellation and Make-Up Policy

To ensure fairness and consistency for all students and teachers, the following cancellation and make-up lesson policy applies:

Planned Events or Known Absences

     • If you are aware of a planned event or absence (e.g. family commitment, appointment), please notify us at least one (1) week in advance.
     • No supporting documentation is required when adequate notice is provided.
     • A valid make-up credit will be issued.

School Activities or Late-Notified Events

     • If a school activity or planned event is communicated to you with less than 24 hours’ notice, relevant supporting documentation must be provided for a make-up to be considered.

Cancellations with Less Than 24 Hours’ Notice

     • Cancellations made with less than 24 hours’ notice are eligible for a make-up only if we are able to fill the vacated lesson spot.

Illness-Related Cancellations

     • If a lesson is cancelled on the day before 12:00pm due to illness, a make-up lesson may be offered.
     • If a lesson is cancelled due to illness after school hours (from 3:30pm onwards), supporting medical documentation is required for a make-up to be considered.

Unnotified or Unjustified Cancellations

     • Any cancellation made after 3:30pm without notice or a valid reason will result in immediate forfeiture of the lesson.

Cancellation Limits

     • A maximum of two (2) cancellations per term is permitted.
     • Exceptions may be considered in cases of emergency or unforeseen circumstances.

Important Notice

     • All student-led cancellations must be rescheduled and used within the same term in which the cancellation occurs. Make-up lessons cannot be carried forward to the term break or into a new term.
     • The only exception to this policy is a teacher-led cancellation. In such cases, a make-up lesson is guaranteed and may be scheduled during the term break or carried forward if required. Please note that this will be provided as a make-up lesson only, not as a credit or fee deduction.
     • Frequent cancellations may result in the loss of eligibility for exceptions and, in some cases, the forfeiture of a reserved lesson time—particularly with teachers who work exclusively with progress-oriented students.
     • We do not offer refunds if you change your mind, go on holiday, return to work, or are unable to attend your sessions. When you make a term booking, we reserve your place for the entire term. We must honour our instrumental music teachers' time committed to our music academy during the term.

10. Every enrolment is billed in blocks of ten lessons / according to the course's duration. If your lesson happens to fall on a public holiday, that particular lesson will not be billed for.

11. If you are late to your lesson the time cannot be redeemed as the teacher is unable to make-up that time for you, the lesson will need to finish on time. 

12. If your teacher is absent, we will endeavour to have a relief teacher to cover your lesson for that period otherwise will schedule a make-up lesson with your own instrumental music tutor within the same teaching term.

13. We are pleased to offer a one-time paid trial lesson, allowing our teachers to assess the student's abilities and providing the student with an authentic one-on-one music lesson experience. Please note that, like all music lessons, the trial lesson requires payment upon booking to ensure the time slot is reserved exclusively for the trial student. This policy enables our teachers to fully commit to preparing a tailored lesson. Given this commitment and the opportunity cost of potentially teaching another student during that time, trial lessons cannot be rescheduled for any reason. 

These policies are i place to help us run the academy properly with consideration for all our students and teachers. We aim to ensure a streamlined and consistent learning experience for all our students while maintaining fairness in the allocation of lesson slots, and most importantly, to respect our music teachers' time dedicated to the lesson slots students have enrolled in for the term.

Thank you for your cooperation in adhering to these guidelines.